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Hostinger careers india

We are looking for an Experienced Customer Success Specialist to join our Customer Success Team

 

Are you at your strongest while troubleshooting broken websites, and eager to learn more about web hosting? Do you know the difference between index.php, error 403, and SSH (WP-CLI)? Do you know how to move a WordPress website, or better yet, have you done it at your previous job, during your studies, or simply out of curiosity? Do you believe that customers deserve more than just support? Are you willing to go above and beyond to help them succeed?

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We’ve got a match! Hostinger careers india

 

Are you getting excited? Keep reading to learn more

What you will do:

Communicate with customers and solve their website-related technical issues via live chat and tickets;

Be a true ambassador, and show our customers what customer obsession is really about;

Focus on the customers’ success by offering additional services, tools, and products;

Dive deep into the world of IT by continuously polishing your technical background;

Deliver impactful work on a company scale.

What we expect:

C1 or native written English proficiency (a must);

Minimum 1-year work experience in the IT field, and/or IT-related studies (a must);

Experience/strong knowledge in website building, and/or troubleshooting website-related issues (a must);

Strong interpersonal skills, such as proactiveness and empathy;

Hunger for learning and growing;

Ability to multitask and handle multiple customer inquiries simultaneously.

Strong problem-solving skills and the ability to think critically when addressing tasks.

A curious and always learning mindset – if you don’t know, how can you find out more?

Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities.

A typing speed of ≥ 50 WPM.

Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).

A computer with the following parameters: processor – Intel i5 or higher (has to be 10th generation or later), AMD Ryzen 4000 or higher, RAM: 16 GB or higher (for Windows) & 8 GB or higher (for Mac Os).

Operating system: Windows 10 (Windows 10 Home, Pro, or Enterprise. S Mode is not supported). Mac OS X, with macOS 13.6 or later. Linux: Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher.

Ability to boost the internet speed up to at least 50 Mbps.

 

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